Support
How can we help?
Send us a message or browse the FAQ below. We typically reply within 1–2 business days.
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Frequently asked questions
Is my data safe if I lose signal?
Yes. Run Inspection is offline-first — everything saves to your device immediately and syncs to the cloud automatically once you're back online. Cloud backup is included on every plan.
Do free users get cloud backup?
Yes. Cloud sync and backup are included on every plan, free and Pro. Pro removes usage limits, removes the report watermark, and unlocks premium PDF templates.
What's included in the free plan?
Up to 3 active inspections, 3 custom templates, and 5 clients — with cloud backup. Upgrade to Pro for unlimited use and premium reports.
How much is Pro?
$19.99 for your first month, then $22.99/month. Cancel anytime from your App Store account settings.
Can I use it on iPhone, iPad, and Mac?
Yes. Run Inspection works on iPhone, iPad, and Mac (same iPad app), and your data follows you across devices.
How do I sign in?
With email and password, Sign in with Apple, or Sign in with Google.
Can I add my own logo and branding?
Yes. Add your logo and choose report templates so every PDF reflects your business.
What languages does the app support?
Run Inspection is available in English, Español, Français, Deutsch, Português (Brasil), and Italiano. Open Profile → Language to choose one, or leave System to follow your device. Inspection content you create stays in whatever language you write it.
Can I scan QR codes and barcodes?
Yes. Scan is the 14th field type. Point the camera at a QR code or barcode — serial numbers, VINs, asset tags, UPC/EAN — and the decoded value is stored in the inspection. You can rescan, clear, or type it in if a label won't scan. Available on every plan.
Is there an Android or web version?
Run Inspection is currently available on iOS (iPhone and iPad) and Mac. Android is coming later.
How do I get support?
Email us at [email protected] or use the form on this page.